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FAQ

Welcome to our FAQ section. Here, we aim to provide answers to some common questions you may have about our service. If you don't find the information you need, feel free to reach out to us directly for assistance.

  • How are the wines selected?
    Our wines are carefully curated by our team of WSET-certified experts. Each bottle is handpicked to ensure it meets our high standards of quality and taste.
  • How are the wines stored?
    We store our wines in a meticulously monitored, temperature-controlled warehouse to preserve their optimal quality.
  • What is the frequency of the subscription plans?
    We offer flexible subscription plans that can be paid monthly, or semiannually to suit your preferences.
  • How can I cancel my subscription plan?
    You can easily cancel your subscription by logging into your account and selecting the "Cancel Subscription" option.
  • Does the subscription plan automatically renew?
    Yes, subscription plans renew automatically, with payments charged to the card used for your previous transactions.
  • Is there temperature control during shipping?
    Yes, all orders are delivered via our temperature-controlled courier service. Each bottle is handled and wrapped with the utmost care to ensure it arrives in perfect condition.
  • Do you deliver to banquets or events?
    Absolutely! For large orders, please contact us at info@anderstoneandstone.com , and we’ll be delighted to assist in making your event unforgettable.
  • Do you deliver to offices?
    Yes, we deliver to offices just as we would for any standard order. For corporate events or bulk orders, please contact us at info@andersonandstone.com .
  • Will there be a shipping fee?
    All our wine and subscription boxes include complimentary temperature-controlled delivery within Hong Kong. For delivery outside Hong Kong, please contact info@andersonandstonewine.com .
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